All shops completed the previous month and are labelled OK to Pay will appear on your pay statement that is sent to you on the 1st of every month. Even though this is sent to you on the 1st of the month, Proinsight pay day is on the 15th of every month. Therefore please do not contact us if you have not received any money from us on the 1st. If you have still not been paid on the 15th of the month for any mystery shops completed the month before, please do the following before contacting us:


1. Go to My Settings, Edit Profile, More and make sure that your bank details are correct. Without the correct bank details we cannot pay you. If this is incorrect, please correct the details online and email Proinsight informing us you have made a change. 


2. Check that shops you have completed are actually OK to Pay.


If the above two are ok and you still have not been paid, please send an email to shopper@proinsight.org with the subject title "Pay Queries". In the body of the email, please state the Client name (e.g. Bannatynes), Location Name (e.g. Hastings), Date of shop and the amount that you have not been paid for that shop. This will allow us to quickly look into your query. Once this has been investigated and found to be correct, your pay will be processed in time for the next pay period (i.e. 15th of the next month).