Proinsight

General FAQs 11

• WATCH AND LEARN - How to use the Proinsight Call Recording System
• ARTICLE - Doing Mystery Shops Beyond Your Area
• ARTICLE - Increasing Your Chance Of Being Assigned A Mystery Shop
• ARTICLE - How Do I Delete My Account With Proinsight?
• ARTICLE - I Am Unable To Login / I have Forgotten My Password

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Shopper App Assistance 2

• How Do I Download and Login to the App?
• How Do I Complete And Submit A Mystery Shop On The App?

New to Mystery Shopping 6

• MYSTERY SHOPPER FLOW - Mystery Shopping Steps for Beginners
• ARTICLE-Introduction To Proinsight
• ARTICLE - Where Has My Work Gone - Saving your Survey Regularly
• WATCH AND LEARN - How To Apply For Mystery Shopping Assignments
• ARTICLE - How Do I Change the Due Date or Planned Date of my Assignment?

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Questions on Shopper Pay and Expenses 4

• ARTICLE - Finding your Pay Statements for Doing your Tax Return
• ARTICLE - How to Deal with Expenses for your Mystery Shops
• ARTICLE - When Do I Get Paid for My Completed Mystery Shops?
• ARTICLE - What Do I Do If I Am Not Paid for a Mystery Shop that I have Completed?

Writing Up Your Mystery Shops 6

• ARTICLE- Your Mystery Shopping Checklist
• ARTICLE - Writing your Thoughts and Feelings in Mystery Shops
• ARTICLE - Shopper STARS - Our Shopper Grading System
• The Use of AI in Writing Reports - Shopper Policy
• Edit Your Photographs / Image Attachments in your Survey

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Video Mystery Shopping 9

• WATCH AND LEARN - Setting the time/date on the Video Watch Camera
• WATCH AND LEARN - How to Use the LawMate PV-500 Neo Pro
• WATCH AND LEARN - How to Use the Covert Camera Glasses
• WATCH AND LEARN - How to Use Covert Camera Smart Watch (Video)
• WATCH AND LEARN - How to Use Covert Camera Smart Watch (Video & Audio)

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Shopper Client Referral Scheme 1

• Shopper Client Referral Scheme

Shopper STARS Grading Support Videos 5

• Proinsight Shopper Academy - STARS Grading Support - Spelling and Grammar
• Proinsight Shopper Academy - STARS Grading Support - Timeliness
• Proinsight Shopper Academy - STARS Grading Support - Attachment Quality
• Proinsight Shopper Academy - STARS Grading Support - Recall & Accuracy
• Proinsight Shopper Academy - STARS Grading Support - Storytelling

Moving Around the Client Portal 9

• WATCH AND LEARN - Introduction to the Client Area
• WATCH AND LEARN - How Do I Find a Mystery Shop?
• WATCH AND LEARN - Introduction to Reporting: How Do I Run Reports?
• WATCH AND LEARN - How do I Access Receipts on the Proinsight Platform?
• ARTICLE - How Do I Use The Filters On The Client Portal?

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The Reports We Recommend 3

• ARTICLE - The League Table
• The Section Breakdown
• ARTCLE - The Question Overview

Auditing 4

• ARTICLE - How Do I Create An Audit?
• WATCH AND LEARN - How Do I Download the App and Login?
• WATCH AND LEARN - How Do I Complete App Setup?
• WATCH AND LEARN - How Do I Complete & Submit Audits?

Action Planning 2

• ARTICLE - How Do I Find and Complete an Action Plan?
• ARTICLE - How Do I Sign Off an Action Plan?