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Proinsight Academy
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Shopper Area
General FAQs
11
WATCH AND LEARN - How to use the Proinsight Call Recording System
ARTICLE - Doing Mystery Shops Beyond Your Area
ARTICLE - Increasing your Chance of Being Assigned a Mystery Shop
ARTICLE - How Do I Delete my Account with Proinsight?
ARTICLE - I Am Unable To Login / I have Forgotten My Password
See all 11 articles
Shopper App Assistance
3
WATCH AND LEARN - How Do I Download and Login to the App?
WATCH AND LEARN - How Do I Complete App Setup?
WATCH AND LEARN - How Do I Complete and Submit a Mystery Shop on the App??
New to Mystery Shopping
5
PRINTABLE CHECKLIST - Mystery Shopping Steps for Beginners
WATCH AND LEARN - Introduction to Mystery Shopping.
ARTICLE - Where Has My Work Gone - Saving your Survey Regularly
WATCH AND LEARN - How To Apply For Mystery Shopping Assignments
ARTICLE - How Do I Change the Due Date or Planned Date of my Assignment?
Questions on Shopper Pay and Expenses
4
ARTICLE - Finding your Pay Statements for Doing your Tax Return
Article - How to Deal with Expenses for your Mystery Shops
ARTICLE - When Do I Get Paid for My Completed Mystery Shops?
ARTICLE - What Do I Do If I Am Not Paid for a Mystery Shop that I have Completed?
Writing Up Your Mystery Shops
3
PRINTABLE CHECKLIST for Completing Mystery Shop Survey Forms
ARTICLE - Writing your Thoughts and Feelings in Mystery Shops
ARTICLE - Shopper STARS - Our Shopper Grading System
Video Mystery Shopping
6
WATCH AND LEARN - Setting the time/date on the Video Watch Camera
WATCH AND LEARN - How to Use the LawMate PV-500 Neo Pro
WATCH AND LEARN - How to Use the Covert Camera Glasses
WATCH AND LEARN - How to Use Covert Camera Smart Watch (Video)
WATCH AND LEARN - How to Use Covert Camera Smart Watch (Video & Audio)
See all 6 articles
Before Becoming a Mystery Shopper
0
Shopper Client Referral Scheme
1
Shopper Client Referral Scheme
Shopper Tips
0
Shopper STARS Grading Support Videos
5
Proinsight Shopper Academy - STARS Grading Support - Spelling and Grammar
Proinsight Shopper Academy - STARS Grading Support - Timeliness
Proinsight Shopper Academy - STARS Grading Support - Attachment Quality
Proinsight Shopper Academy - STARS Grading Support - Recall & Accuracy
Proinsight Shopper Academy - STARS Grading Support - Storytelling
Client Area
Moving Around the Client Portal
8
WATCH AND LEARN - Introduction to the Client Area
WATCH AND LEARN - How Do I Find a Mystery Shop?
WATCH AND LEARN - Introduction to Reporting: How Do I Run Reports?
WATCH AND LEARN - How do I Access Receipts on the Proinsight Platform?
ARTICLE - How Do I Use The Filters On The Client Portal?
See all 8 articles
Logging in and using the Analytics App
1
WATCH AND LEARN - How Do I Log in and Use the Proinsight Client Analytics App?
The Reports We Recommend
3
ARTICLE - The League Table
The Section Breakdown
ARTCLE - The Question Overview
Auditing
4
ARTICLE - How Do I Create An Audit?
WATCH AND LEARN - How Do I Download the App and Login?
WATCH AND LEARN - How Do I Complete App Setup?
WATCH AND LEARN - How Do I Complete & Submit Audits?
Action Planning
2
ARTICLE - How Do I Find and Complete an Action Plan?
ARTICLE - How Do I Sign Off an Action Plan?
Help Desk Software
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