Proinsight

Introduction

Some clients may ask for video tags to be added to your report. This allows them to quickly jump to very specific moments within your footage—making it easier for them to review key interactions, behaviours, or service standards.

Adding tags provides real value by helping clients:

• Save time reviewing long videos
• Locate important evidence quickly
• Understand context more clearly
• Navigate multiple visits consistently

The good news? Adding video tags is quick and simple using our portal. It only takes a few steps, and once you’ve done it once, you’ll find it easy every time.

⭐ Important: When tagging, always use the timestamp shown on the video itself, not the time of day the event happened.

What You’ll Need

Before you start, make sure:

• Your video has been uploaded
• You know the approximate moment you want to tag
• You're ready to add clear notes that will help the client understand what happened at that exact timestamp

Step-by-Step: Adding Video Tags

Do not change these steps — they remain factual and exact.

Step 1 – Open the Video Player

Navigate to the video section in your assignment and click the video to open the player.

Step 2 – Play the Video

Watch the footage and pause when you reach the moment you want to tag.

Step 3 – Click the ‘Add Tag’ Button

This is located beneath the video player.

Step 4 – Enter the Timestamp

Select the question in the drop down tat you're looking at and add the exact time shown on the video at the moment you paused (or that you'd like to tag) - you'll need to add the time to and from

Use the video time, NOT the time of day 

Step 6 – Save the Tag

Click Save to add your tag to the timeline.

You’re All Set!

Adding video tags is a simple yet powerful way to make your reports even more valuable to clients. With just a few clicks, you help them navigate your visit smoothly and understand key moments instantly.

If you need help at any point, our support team is here for you.

Step by Step: Screenshots