ARTICLE - Supported Attachment Types And Upload Limit
Please see below the Maximum file size you can upload to a survey, When it comes to Video mystery shops you may have to compress your video as it may be over this 2GB limit especially if the video is lengthy
The maximum size of the files uploaded via the “Upload Video” button is 2 GB. Your shoppers can upload the following input formats:
• 3GP/3GP2
• ASF (Windows Media)
• Audio Interchange File Format (AIFF)
• AVI
• DNxHD (SMPTE VC-3)
• DV video
• Flash Video
• Matroska
• MOV (Quicktime)
• RED Camera R3D
• MP4 Audio-only
• MP4 Video/Audio
• MPEG-2 TS, MPEG-2 PS, MPEG-1, MPEG audio layer 3
• Ogg
• PCM
• RealMedia
• VOB (Video Object)
• WAV
• WebM
• FLV
Supported Types:
The upload component used by Shopmetrics checks the Mime Type of the uploaded files. The table below contains the list of all supported Mime Types. The second column specifies whether the corresponding Mime Type is audio (A), document (D), image (I) or video (V) file:
| File Extensions | FileType |
|---|---|
| 3ga | A |
| aac | A |
| amr | A |
| flac | A |
| m2a | A |
| m4a | A |
| mp2 | A |
| mp3 | A |
| mpa | A |
| mpeg | A |
| mpga | A |
| ogg | A |
| wav | A |
| wma | A |
| csv | D |
| doc | D |
| docx | D |
| msg | D |
| D | |
| ppt | D |
| pptx | D |
| rtf | D |
| txt | D |
| xls | D |
| xlsx | D |
| bmp | I |
| gif | I |
| jfif | I |
| jpe | I |
| jpeg | I |
| jpg | I |
| png | I |
| tiff | I |
| asf | V |
| avi | V |
| flv | V |
| m1v | V |
| m2v | V |
| m4v | V |
| mov | V |
| mpe | V |
| mpg | V |
| wmv | V |
| 3gp | A & V |
| 3gpp | A & V |
| mp4 | A & V |
Have you seen our PRINTABLE CHECKLIST for Completing Mystery Shop Surveys?
Click here to check it out:
You can also view other more top tips, FAQs and how-to guides in our Shopper Academy.
Log in to your Open Opportunities page here to view available mystery shop assignments near you.
If, after viewing the Shopper Academy you still need support please contact your Regional Programme Coordinator at shopper@proinsight.org or call 0203 0954954. We'd also love to know if this article was helpful or could do with some work so please do use the thumbs up/down buttons below!
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