General FAQs

WATCH AND LEARN - How to use the Proinsight Call Recording System
WATCH AND LEARN - How to use the Proinsight Call Recording System  A number of our mystery shops require the mystery shopper to record an anonymous call...
Thu, 18 Mar, 2021 at 3:11 PM
ARTICLE - Doing Mystery Shops Beyond Your Area
ARTICLE - Doing Mystery Shops Beyond Your Area If you are going on a holiday within the UK or are simply moving around and would like to carry out some ...
Thu, 18 Mar, 2021 at 2:13 PM
ARTICLE - Increasing your Chance of Being Assigned a Mystery Shop
ARTICLE - Increasing your Chance of Being Assigned a Mystery Shop. Our Programme Co-ordinators deal with thousands of mystery shop applications every mo...
Fri, 16 Jul, 2021 at 9:28 AM
ARTICLE - How Do I Delete my Account with Proinsight?
ARTICLE - How Do I Delete my Account with Proinsight? Proinsight respects your privacy and would honour your wish to have your account deleted if you ha...
Thu, 18 Mar, 2021 at 2:02 PM
ARTICLE - I Am Unable To Login / I have Forgotten My Password
ARTICLE - I Am Unable To Login / I Have Forgotten My Password If you have forgotten your password, please click on the 'Forgot Password?' link...
Thu, 18 Mar, 2021 at 2:01 PM
ARTICLE - How to Become a Platinum Shopper
ARTICLE - How to Become a Platinum Shopper Our Platinum Shoppers are our most trusted shoppers. You're given the ability to 'self-assign&#x...
Thu, 18 Mar, 2021 at 1:59 PM
Article - How to Decline a Mystery Shop
Article - How to Decline a Mystery Shop If you are no longer able to do a mystery shopping assignment after having been assigned it, then you must &#...
Tue, 15 Jun, 2021 at 5:10 PM
Article - How to Check if Your Survey is Complete
Article - How to Check if Your Survey is Complete In order to submit your survey, it must first be completed entirely. You will, however, be able to ...
Fri, 16 Jul, 2021 at 11:34 AM
Article - How to Change Your Aspect Ratio to 16:9
Article - How to Change Your Aspect Ratio to 16:9 Some of our mystery shopping assignments require the photos that you take to be a specific 'aspec...
Fri, 16 Jul, 2021 at 3:37 PM
ARTICLE - How to make a 'Voice of The Customer' audio recording.
ARTICLE - How to make a 'Voice of The Customer' audio recording. For some of our assignments, you will be required to make an audio recording ...
Mon, 6 Sep, 2021 at 3:59 PM