General FAQs
WATCH AND LEARN - How to use the Proinsight Call Recording System A number of our mystery shops require the mystery shopper to record an anonymous call...
Thu, 18 Mar, 2021 at 3:11 PM
ARTICLE - Doing Mystery Shops Beyond Your Area Fancy doing some mystery shopping while you’re on the move? Whether you’re off on a UK holiday or jus...
Fri, 20 Feb, 2026 at 12:46 PM
ARTICLE - Increasing your Chance of Being Assigned a Mystery Shop. Our Programme Co-ordinators deal with thousands of mystery shop applications every mo...
Fri, 16 Jul, 2021 at 9:28 AM
ARTICLE - How Do I Delete my Account with Proinsight? Proinsight respects your privacy and would honour your wish to have your account deleted if you ha...
Thu, 18 Mar, 2021 at 2:02 PM
ARTICLE - I Am Unable To Login / I Have Forgotten My Password If you have forgotten your password, please click on the 'Forgot Password?' link b...
Thu, 18 Mar, 2021 at 2:01 PM
ARTICLE - How to Become a Platinum Shopper Platinum Shoppers are the elite group within our mystery shopping community — the reliable, the consistent, t...
Thu, 5 Mar, 2026 at 10:48 AM
Article - How to Decline a Mystery Shop If you are no longer able to do a mystery shopping assignment after having been assigned it, then you must &#...
Tue, 15 Jun, 2021 at 5:10 PM
Article - How to Change Your Aspect Ratio to 16:9 Some of our mystery shopping assignments require the photos that you take to be a specific 'aspect...
Fri, 16 Jul, 2021 at 3:37 PM
ARTICLE - How to make a 'Voice of The Customer' audio recording. For some of our assignments, you will be required to make an audio recording of...
Mon, 6 Sep, 2021 at 3:59 PM
ARTICLE - Supported Attachment Types And Upload Limit Please see below the Maximum file size you can upload to a survey, When ...
Wed, 26 Jan, 2022 at 4:11 PM