General FAQs

WATCH AND LEARN - How to use the Proinsight Call Recording System
A number of our mystery shops require the mystery shopper to record an anonymous call to the location. The call recording software within our survey forms a...
Fri, 14 Jun, 2019 at 4:46 PM
ARTICLE - Doing Mystery Shops beyond Your Area
If you are going on a holiday within the UK or out on a business trip and would like to carry out some mystery shopping for us, please let us know!  We ...
Mon, 11 Mar, 2019 at 12:22 PM
ARTICLE - Increasing your Chance of Getting a Mystery Shop that You Have Applied For
Our Programme Co-ordinators deal with thousands of mystery shop applications every month. Unless we know a shopper well, your application sits amongst the h...
Fri, 14 Jun, 2019 at 4:48 PM
ARTICLE - How Do I Delete my Account with Proinsight
Proinsight respects your privacy and would honour your wish to have your account deleted if you had made such a request. However if all you want is to stop ...
Fri, 12 Jul, 2019 at 3:48 PM
ARTICLE - I Can't Login/ I have Forgotten my Password
If you have forgotten your password, please click on Forgot password link just under the username and password. If you believe that your password is correct...
Fri, 12 Jul, 2019 at 4:08 PM
ARTICLE - How to be a Platinum Shopper
Our Platinum Shoppers are our most trusted shoppers. You're given the ability to 'self-assign' shops to yourself when they become available o...
Tue, 27 Aug, 2019 at 1:02 PM