General FAQs
WATCH AND LEARN - How to use the Proinsight Call Recording System A number of our mystery shops require the mystery shopper to record an anonymous call...
Fri, 17 Apr, 2026 at 3:15 PM
Fancy doing some mystery shopping while you’re on the move? Whether you’re off on a UK holiday or just zipping around town, why not sneak in a bit of...
Thu, 16 Apr, 2026 at 12:56 PM
Increasing Your Chance Of Being Assigned A Mystery Shop If you’ve ever applied for a mystery shop and wondered, “Why didn’t I get it?” — you’re not alon...
Fri, 17 Apr, 2026 at 3:26 PM
ARTICLE - How Do I Delete my Account with Proinsight? Proinsight will always respect your wishes, including deleting your account if you’ve asked us to ...
Fri, 17 Apr, 2026 at 3:13 PM
ARTICLE - I Am Unable To Login / I Have Forgotten My Password If you have forgotten your password, please click on the 'Forgot Password?' link b...
Fri, 17 Apr, 2026 at 3:14 PM
ARTICLE - How to Become a Platinum Shopper Platinum Shoppers are the elite group within our mystery shopping community — the reliable, the consistent, t...
Fri, 17 Apr, 2026 at 3:20 PM
Article - How to Decline a Mystery Shop If you find that you can’t complete a mystery shopping assignment after being assigned, it’s important to ‘De...
Fri, 17 Apr, 2026 at 3:21 PM
Article - How to Check if Your Survey is Complete In order to submit your survey, it must first be completed entirely. You will, however, be able to ...
Fri, 17 Apr, 2026 at 3:22 PM
Article - How to Change Your Aspect Ratio to 16:9 Some of our mystery shopping assignments require the photos that you take to be a specific 'aspect...
Fri, 17 Apr, 2026 at 3:23 PM
ARTICLE - How to make a 'Voice of The Customer' audio recording. For some of our assignments, you will be required to make an audio recording of...
Fri, 17 Apr, 2026 at 3:27 PM